Presence

The Presence window provides a quick way to check the availability of your co-workers. This is done via their Telephone system extension status (BLF-Busy Lamp Field) or, if enabled, via a blended combination of Telephone system extension status and Microsoft Teams Availability status.

In either Tray mode or AppBar mode, the Presence window can be re-sized and docked to the right or left edge of the screen using the dock "pin" icon.

Presence with Telephone system BLF

Presence with Teams Availability

Extension status (BLF)

The user extension status is indicated by a mixture of icon colour and status text:

User Availability status

For HIPIN v4 TEAM and UNITE users, co-worker availability is displayed as a combination of Telephone system extension status and Microsoft Teams user Availability status, indicated by a mixture of icon colour and status text:

Note: An active call via the Telephone system extension will take precedence over Teams Availability status.

Agent Status in Presence Window

When a Call Center is setup, a user can see the status of Call Center Agents in the Presence Window

Large Directory Mode

The Presence list is typically auto-populated by up to 500 co-workers, loaded from the telephone system user list. This threshold value can be specified differently by your service provider to avoid excessive demands on system resources for very large User directories.

If your Telephone system User list contains fewer co-workers than this threshold, the Presence window will be automatically populated with contact icons for all co-workers. Above this threshold, the Presence window will not be automatically populated but instead, contacts can be found via the 'Search' facility and added as 'Favourites' to remain visible in the Presence window.

Contact Sorting

Co-workers in the Presence windows can be organized by the Telephone system configured Department, Location or Group, or to display contacts as a single alphabetically ordered list of co-workers, select None.

If preferred, contacts can be sorted by Telephone number instead of Name order:

Contact Search

The Search bar at the top of the Presence contact list will display items in the main presence window that match a search for either First name, Last name, Telephone number or even Teams Availability status (if enabled).

Note: The search includes ALL items found in the Telephone system "Users" directory, whether they are visible in the Presence window co-worker list or not.

Enter 2 or more characters to search the User list.

To cancel the search or start a new search, click the cancel icon:

Slide out menu

Hovering the mouse cursor on a contact will display the slide-out menu offering different actions depending on the current call status:

The "show user" option will open a separate window displaying all contact information available from the Telephone system user directory: