RoutIt

Presence window

In its most basic form, the Presence window provides a quick way to check the availability of your co-workers. The Presence window is accessible from the tray menu and contains a list of all the extensions, unless your administrator has chosen a different arrangement.

Presence window

Windows 8 and above users can dock the Presence screen to the right hand side of their primary monitor. When other applications are maximized they will fill the screen up to the left edge of the Presence window.

Presence window normalised   Presence window maximized and docked

This is controlled by setting the desired width of the Presence window when "normalized" and then clicking the "maximize" button.

Maximize button

User/Extension details

User/Extension details

The current call status is indicated here by the icon.

Search text/number to dial

Search text/number to dial box

To filter the list of users/extensions, text can be typed into this box and the list will update to only show items containing that text.

User image/Call status icons

These icons indicate the current call status of each user/extension.

  • Available
  • Busy
  • Offline
  • Held
  • Do not disturb
  • Forward

Hover menu

If you hover over one of the entries in the list, then a context menu should appear.

Presence window hover menu

Assuming that you are not already on a call, then the menu should contain the Make Call item.

Make call button

By choosing this action, you can dial the number directly.

You should also see the Show Detail item.

Show detail button

Clicking this will open the user detail window.

If you are already on a call, different items will appear in the menu.

Presence window hover menu on call

The Consult button places the current call on hold pending transfer and also makes a concurrent call to the selected number.

Consult button

The Transfer button transfers the call immediately (remember to say goodbye first).

Transfer button

If you see an extension that is flashing red then it means that the extension has a call ringing at it. Hover over the extension and the context menu will include an option to pickup the ringing call.

Answer button

Agent Status in Presence window

Agents Presence

The agent status of colleagues is now also visible in the Presence window. Any user with call center agents rights will show with the agent availability "headphones" icon on the right hand side of the user row. The color of the icon will reflect their availability i.e.

Green=Available

Yellow=Unavailable

Blue=Wrap up

Grey=Signed out / Not joined

Please Note: This feature is unavailable for users subscribing to CommPilot Express.

Call information

Presence window call information

When an extension is clicked on, other information about that extension can be seen here including the current call (if there is one).

External LED

The desktop client has plug and play compatibility with External LEDs so everyone in the office can see whether a colleague is available for a conversation, busy on the phone, or simply does not want to be disturbed.

Desktop Client

External LED Colour

Available (not on a call) Green
Held Fast flashing yellow (250ms)
Busy (on a call/online meeting) Red
Ringing Flashing red (500ms)
Do Not Disturb / Forward Blue
Voice Mail Slow flashing magenta (1000ms)

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