I AM Mode

The desktop client can also be used in I AM mode.

This mode is designed so that the desktop client works co-operatively with I AM. This means that certain features such as Presence, Call settings and Call History are removed from the desktop client as these are also available from I AM Communicator. It is also designed to work exclusively through the API available, with I AM Communicator eliminating the need for the desktop client to make any direct connection to the Broadworks XSP platform*.

*In some instance an XSi/OCI call may be made when the desktop client starts to check a user is licensed to use the desktop client.

I AM mode will also supress the pop-up window normally shown by I AM and instead, just the normal desktop client Preview window will be shown. Integration and call control options will be available from the Preview window as normal, except the range of call control options will be limited.

Feature Comparison

Desktop Client Feature	Normal Mode	I AM Mode
Toolbar features	Yes	No
Presence	Yes	No
Call settings	Yes	Yes
Address Book	Yes	Yes*
Call History	Yes	No
Recent	Yes	Yes
Features	Yes	No
CommPilot Express	Yes	No
BroadWorks Directory Searching	Yes	No
Preview window	Yes	Yes
Call control	Full	Answer,Hangup,Hold
Dialing options	All	All
CRM integration features	All	All
XSI connection required	Yes	No
Advanced configuration features	Yes	No

I AM mode relies on the required API being available from I AM Communicator. This is enabled by certain custom tags being configured against the user's BroadWorks user profile. Contact your BroadWorks system administrator for more details.

*Excludes searching of Telephone system directories.